After an individual who claimed to be employed by Wells Fargo drained her resources, an Omaha grandmother is currently pursuing reimbursement from the bank.
Wells Fargo Stand on Customer Scam
WOWT, a news station affiliated with NBC, reports that Arlene Gibbs received distressing text messages informing her that three of her accounts had been compromised and that additional action was necessary.
According to Gibbs, the messages, which were sent from Wells Fargo’s phone number and were purportedly from the bank’s fraud department, were too compelling to be disregard.
The messages instructed Gibbs to transfer all of her funds, including her grandson’s reserves, from her bank account to a Cash App account. Gibbs claims that she ultimately transferred the funds to a Cash App account, which facilitated the theft and access of her money by fraudsters.
“I’m out about $15,000…
I can look back now and say, ‘Okay, maybe I should have saw this or that,’ but it all started with messages and phone calls from Wells Fargo. How would I know [the phone number] is cloned?”
Gibbs has sought the assistance of Green Credit, a private debt resolution company based in Omaha, in an effort to recoup at least a portion of her funds.
The firm’s fraud specialists informed FirstAlert6 that three distinct victims have recently approached them with similar scam stories, resulting in losses totaling $37,000.
“There’s too many of them… One of our first clients literally was in Wells Fargo within an hour. You’d think they could pull that money back.”
“These are funds you are going to lose immediately and we won’t be able to recover them.”
Gibbs remains optimistic about receiving compensation for her losses; however, she asserts that her interactions with Wells Fargo suggest that she should not anticipate receiving any compensation.
