IBM CEO Arvind Krishna said the company expects to replace around 30% of its non-customer-facing staff with AI technology over the next five years.
IBM Seeks to Adopt AI Technology to Improve Efficiency and Reduce Costs International Business Machines Corp (IBM) is looking to put a “pause” on hiring for “back-office” roles that could be potentially automated by artificial intelligence (AI) instead.
This move is part of the company’s effort to adopt AI technology efficiency to boost productivity, cut costs, and improve operations.
IBM CEO Arvind Krishna explained in a May 1 interview with Bloomberg that many “back-office” positions, such as those in the human resources and accounting departments, will likely be the first to be automated by AI.
According to Krishna, AI has the potential to replace around 30% of these positions over five years. This means that AI could take over about 7,800 jobs out of the 26,000 non-customer-facing staff that IBM employs.
However, Krishna thinks that human resource roles that evaluate workforce composition, measure productivity, and perform other tasks that benefit from human judgment likely will remain the same over the next decade.
Many industry pundits remain at crossroads on whether AI can leave humans without work on a mass scale. A recent study found that most Americans fear AI will affect workers in the next 20 years.
However, more tech-savvy employees believe AI will increase efficiency rather than replace their jobs.
Some blockchain developers, such as Salman Arshad and Syed Ghazanfer, believe merging human input with AI technology offers more variety than AI automation. They view ChatGPT and AI tools as a “blessing” rather than enemies and that they are not here to end a developer’s career.
On the other hand, Dominik Schiener, co-founder and chairman of IOTA Foundation, a non-profit organization focused on distributed ledger technology and open-source development, said that AI would eventually replace most human jobs.
He argued that humans should embrace this change and focus on creating value in other ways, such as through art and creativity.
